FRESH Support

GDPR 1

• Your rights and how to exercise them

Delivery 4

• Delivery in London
• Nationwide Delivery
• What time should I expect my delivery to arrive?
• I've had a problem with a delivery, can you help?

Returns 4

• Can I return kegs to you?
• How do I return a product?
• How do I return my PerfectDraft kegs?
• How do I check if my credit for returning PerfectDraft kegs has worked?

My Account 4

• Why is my account awaiting approval?
• Why can't I log in?
• How do I access my invoices?
• What is AWRS?

Company Structure 2

• The Company Admin...
• What can I do in Roles and Permissions?

Using the FRESH website 2

• Why do some links always loop to the homepage?
• I can only access a few pages, is that correct?

Ordering 5

• I want to cancel an order...
• Payment Methods
• Can I order via beerhawk.co.uk or trade.beerhawk.co.uk using my account?
• Is there a minimum order value?
• I buy a lot of beer and your options don't work for me, what can I do?

Payment and Credit 3

• I have a query with my credit balance...
• Can I increase my credit limit?
• How does paying on account work?

Storage 1

• Storing Cold Chain kegs

Dispensing 3

• Dispensing Troubleshooting...
• Keg connection types
• What do I do if my PerfectDraft machine is broken?

Beer Quality 2

• How we know it's great beer...
• Why cold is best...

Beer Dates 1

• What are the typical dates on the beers?