How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Your rights and how to exercise them
FRESH - Delivery and Returns
Delivery in London
What time should I expect my delivery to arrive?
I've had a problem with a delivery, can you help?
Can I return kegs to you?
How do I return a product?
How do I return my PerfectDraft kegs?
How do I check if my credit for returning PerfectDraft kegs has worked?
FRESH - Account and Company
Why is my account awaiting approval?
Why can't I log in?
How do I access my invoices?
What is AWRS?
The Company Admin...
What can I do in Roles and Permissions?
Using the FRESH website
Why do some links always loop to the homepage?
I can only access a few pages, is that correct?
I want to cancel an order...
Can I order via beerhawk.co.uk or trade.beerhawk.co.uk using my account?
Is there a minimum order value?
I buy a lot of beer and your options don't work for me, what can I do?
Payment and Credit
I have a query with my credit balance...
Can I increase my credit limit?
How does paying on account work?
FRESH - Product, Storage and Dispensing
Storing Cold Chain kegs
Keg connection types
What do I do if my PerfectDraft machine is broken?
How we know it's great beer...
Why cold is best...
What are the typical dates on the beers?